What defines us is more than simply how we do things. We have a drive and determination to continuously evolve our operations and consistently achieve the best results for our clients. We believe that quality people make all the difference, and we strive to be the best at what we do. Successful claims management for our clients means meeting their objectives, with technical excellence, process efficiency and ongoing monitoring. Our commitment is to providing effective claims management enabling policyholders, brokers, claimants and clients being informed throughout the process. This allows us to improve performance, and work towards achieving claims excellence.
Our platform removes the information asymmetry between insurer and the broker or their customer. By providing brokers with direct insight into the progress of a claim, we enable them to assist their clients through the claims assessment process. This assists to deepen the broker and client interaction, and help them support their clients in return.
Our core claims team all have a minimum of 20 years of insurance experience and have worked for insurers, reinsurers, consulting firms and brokers during the course of their careers in the Australian, US, European and London Markets.
We have depth in our extensive level of knowledge and the solutions we deliver, look at the bigger picture while also delivering on detail.
We focus on how our clients can see operational cost reduction through processing efficiency, automation and technology. Continued improvement in the efficiency of the claims management process is essential, and improving performance and innovation, is the primary reason our claims services matter most. Complementing these efficiencies, with the best people allows us to deliver exceptional outcomes. We want to understand your business and make sure that we play our part in increasing your success. We listen, consult and then work hard to achieve a long term relationship that builds a solid foundation for our clients.
Our claims platform has been built around the requirements of Lloyd’s Syndicates and TPAs. It has been approved for use by all major TPA’s operating in Australia.
The system automates the Referral process based on levels set by the insurer with a full audit trail being maintained. It is currently in use for Travel, Cyber and Financial Lines claims.
We focus on how our clients can see operational cost reduction through processing efficiency, automation and technology. Continued improvement in the efficiency of the claims management process is essential, and improving performance and innovation is the primary reason our claims services matter most.
Complementing these efficiencies with the best people, allows us to deliver exceptional results. We want to understand your business, and make sure that we play our part in increasing your success. We listen, consult and then work hard to achieve long term success that builds a solid foundation for our clients.
Our promise
— Act promptly, focus on clear communication and resolves issues.
— Invest the time to understand your needs and reporting structure.
— Work with loss adjusters and solicitors and ensure they are focused on delivering, cost effective solutions.
Online claims
Claims NPS
Lines of Business
Award-winning products
Book a free consultation with our team and we can walk you through how our approach to claims can help your customers.
